Overview

This is a summary of our refunds and cancellation policy.

GMG Transportation makes the booking process easy by making sure all prices are fixed, by holding your booking money on your behalf until after travel, and making available 100% refunds in certain cases.

100% refund guarantee

Because your plans may change, GMG Transportation guarantees a 100% refund on cancellations, with no cancellation fees, on all cancellations received not less than 24 hours before your scheduled pick up time.

Please contact GMG Transportation as soon as possible if you have trouble cancelling a confirmed booking so that we can process your refund.

Booking cancellations

You may cancel your booking at any time prior to your pick-up departure time. If you are unable to cancel the booking yourself, you must notify GMG Transportation. You should notify GMG Transportation as soon as possible in order to make sure you are eligible for a refund. Refunds are only available if the cancellation is made more than 24 hours before your scheduled pick up time

Your booking is not considered cancelled until GMG Transportation confirms your cancellation. The time of cancellation is considered to be the time GMG Transportation confirms  your cancellation request.

Fees and refunds on booking cancellations

You are eligible for a 100% refund on your booking, with no cancellation fees, for cancellations greater than 24 hours prior to your pick-up departure time.

You are not eligible for any refund on your booking for cancellations 24 hours or less prior to your pick-up departure time.

Booking changes

You may change your booking details at any time more than 24 hours prior to your pick-up departure time. In order to make a change.

It is recommended that you call us to make any changes immediately as you need them.

It is usually not possible to make changes to bookings 24 hours or less prior to your pick-up departure time.

Fees and refunds on booking changes

You are eligible for no fees for changing your booking details, for changes greater than 24 hours prior to your pick-up departure time, so long as the total cost of your transfer remains the same.

If booking changes result in extra charges in addition to the amount previously paid.

If booking changes result in lesser charges in addition to the amount previously paid, no partial refund is possible and your fee for the change is equal to the difference between the two charges.

Further information

For any questions regarding this policy, please contact us.

For any specific questions regarding your transport, please contact Us

Further information

For any questions regarding this policy, please contact us.